Refund policy
Refunds
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don´t do what they are supposed to do. Proof of purchase is required for the exchange or return of any goods. If you encounter a problem please do not hesitate to contact T Base.
If a return has been approved, simply securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope using a trusted delivery service. We cannot accept responsibility for packages that we do not ship ourselves. PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid T Base are unable to refund such duty or taxes. If a refund has been approved it will be processed in the original form of payment within seven business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from T Base.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don´t do what they are supposed to do. Proof of purchase is required for the exchange or return of any goods. If you encounter a problem please do not hesitate to contact T Base.
If a return has been approved, simply securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope using a trusted delivery service. We cannot accept responsibility for packages that we do not ship ourselves. PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid T Base are unable to refund such duty or taxes. If a refund has been approved it will be processed in the original form of payment within seven business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from T Base.